Job Description

The opportunity:

Fitness & Lifestyle Group (FLG) are thrilled to present an exceptional opportunity for a customer-centric IT Support Specialist to join our dynamic and innovative IT Service & Support team on a permanent, full-time basis. This role is based in our modern, open-plan support office in the vibrant heart of South Brisbane.

As an IT Support Specialist, you will play a crucial role in ensuring the seamless operation of our information technology network, applications, and desktop equipment. Through incident, problem, and service request management, you will leverage your extensive L1/L2 experience to provide top-tier support to various internal stakeholders. Your ability to deliver outstanding customer service, coupled with your quick-thinking problem-solving skills, will be essential in resolving desktop and application issues efficiently and effectively.

Join us and be part of a team that values collaboration, innovation, and excellence in IT service support. This is more than just a job; it's an opportunity to grow, excel, and make a significant impact.

Key duties and responsibilities include:

• Manage and take ownership of IT request tickets through the entire lifecycle while updating relevant teams and acting as an escalation point for level 1 support
• Proactively assist in the monitoring and maintenance of applications and systems by investigating, resolving and escalating issues or queries.
• Provide exceptional customer experience via phone, chat and self-service to trouble-shoot solutions for hardware and operating systems issues that affect our users
• Provide desktop, printer and mobile device support for head office users and assist with the setup of new starters computers and their profiles
• Working with the IT Service & Support Manager to identify and propose application systems enhancements

To be successful in this role, you will:

• Be proactive in nature with the ability to work autonomously whilst being an engaging and collaborative team player
• Genuinely enjoy working as part of a team in the office, developing strong working relationships across multiple departments.
• Have a strong customer centric approach with excellent oral and written communication skills to problem solve and support users with varying technical abilities

Essential skills / experience:

• Experience in a similar role supporting L1/L2 desktop and software issues
• Strong knowledge and experience of Microsoft Stack applications and tools including Microsoft 365, Exchange, Azure and Endpoint Manager
• Sound knowledge of LAN/WAN hardware infrastructures and environments
• Exposure to remote management tools such as TeamViewer
• Exposure to ticketing systems such as Jira

Desirable experience:

• Certificate III in IT or similar qualification
• Managed Service Provider (MSP) experience highly desirable
• Retail/Leisure industry knowledge and experience

In return we offer you:

• A passionate, innovative, energetic, and supportive culture. It's something we're really proud of at FLG and you'll feel part of the family from day one.
• You'll also benefit from our industry-leading learning and development offering - we pride ourselves on supporting and developing our team members, providing them with the learning and skills they need to build a long-term career with us.
• A competitive salary package + a wide range of benefits including a free gym membership for you and the person of your choice
• Additional benefits as part of our recognition of service scheme

About Fitness and Lifestyle Group

Fitness and Lifestyle Group (FLG) is the leading fitness, health, and wellness group in the Asia-Pacific region, headquartered in Australia. Our mission is to make a meaningful, positive impact on people's lives through innovative and diverse health and wellness offerings, both physical and digital.
 
FLG's portfolio includes globally recognised brands such as Fitness First Australia, Goodlife Health Clubs Australia, Jetts Fitness New Zealand & Thailand, Zap Fitness, and Barry's. With 319 locations across Australia, New Zealand, and Southeast Asia, we support over 585,000 members in leading healthier, more active lives.

Our Commitment to Diversity and Inclusion:

At Fitness and Lifestyle Group we bring positive energy and attitude to work every day, we are proud of who we are and who we work for. We don't just accept individuality; we encourage it and acknowledge the value diversity and inclusivity brings to our organisation. We pride ourselves on empowering our team to be their authentic selves at work.

We welcome applications from Aboriginal and Torres Strait Islander People, people of all ages, race, sex, intersex status, gender identity, sexual orientation, people with a disability and from other diverse backgrounds.

Apply Now!

Please click 'Apply' to submit a resume that details your experience, attributes and achievements in IT Support.