Job Description

The opportunity: 

As a Junior Infrastructure Engineer, you'll be an essential part of our IT Operations team, supporting the global managed network deployment —particularly across our Cisco Meraki infrastructure—under the guidance of our Infrastructure Engineer Lead. This role is a great opportunity to develop your skills in infrastructure and networking while taking on new challenges in a dynamic environment. 

Your responsibilities will include maintaining system uptime, optimising deployment processes, troubleshooting technical issues, and monitoring system performance. You'll also contribute to cost optimisation strategies, assist with network infrastructure tasks (such as voice platforms, phone hardware, security cameras, and access control systems), and support various technical projects. 

Collaboration is key—you'll work closely with internal IT teams to gather requirements, prototype solutions, and improve processes. As business needs evolve, you'll have the chance to adapt and grow, keeping up with emerging network technologies. 

Key duties and responsibilities include (but are not limited to): 

• Outcome and Delivery Focus: Assist in meeting deadlines and ensuring successful outcomes.  
• Proactive Participation in IT Improvements: Support planning, testing, and deploying enhancements.  
• Network Infrastructure Support: Using Cisco Meraki to assist in implementing network solutions.  
• IP Telephony Infrastructure Support: Collaborate on IP telephony platforms.  
• Camera and Access Control Systems Support: Ensure connectivity and functionality.  
• Service Management and Incident Response: Help handle network and telephony issues.  
• Systems Logging and Benchmarking: Support improving system performance insights. 
• Daily Network Monitoring: Verify network integrity and availability.  
• Patch Management and Upgrades: Assist in regularly updating and configuring services.  

About you: 

With a background in IT support within a networked environment and hands-on experience with the Cisco Meraki cloud-based platform, the ideal candidate for this role will be both autonomous and proactive. They will have demonstrated strong stakeholder management and influencing skills, showing resilience to effectively balance service expectations with adherence to policies and procedures. Experience with firewalls and telephony systems will be highly regarded. 

To be successful in this role you have: 

Essential 

• Experience in IT/Infrastructure Support 
• Cisco Meraki: Experienced in managing Meraki access points, switches, and security appliances. 
• Telephony Systems: Knowledgeable in VoIP systems like Avaya, 3CX, Amazon Connect, and Teams phone, including setup and troubleshooting. 
• Network Security: Proficient in firewalls, VPNs, and access control for secure communication. 
• Technical Documentation: Capable of creating clear, detailed documentation for network setups and troubleshooting. 

Desirable 

• Experience with network-connected camera systems, such as Hikvision or Meraki 
• Experience in network monitoring tools such as PRTG, Prometheus, Grafana 

In return we offer you: 

• Complementary (all access Goodlife/Fitness First Platinum – delete as appropriate) Gym Membership, plus one for a friend  
• FLG is committed to promoting a healthy work-life balance. We offer a hybrid work model, mixing 60/40 office (Monday, Tuesday and Thursday) and work-from-home responsibilities.    
• Modern open-plan office with onsite cafe and complimentary barista coffee (Brisbane)  
• Anniversary leave days and additional complimentary memberships through FLG's Recognition of Service Program    
• Be recognised and rewarded by your peers for living our values with FLG's People's Champion awards    
• Enjoy exclusive employee discounts with industry leading fitness, travel, fashion and retail brands through FLG's partner discount program  
• Leading paid parental leave program  
• Employee Assistance Program 

About Fitness and Lifestyle Group: 
 

Fitness and Lifestyle Group (FLG) is Asia-Pacific's largest diversified fitness, health and wellness group, headquartered in Australia. We truly make a meaningful, positive impact on people's lives through innovative and diversified fitness, health and wellness offerings across physical and digital platforms. Put simply, our purpose is to empower our global community to live stronger and happier lives. 

Our portfolio of globally recognised brands includes Fitness First Australia, Barry's Bootcamp, Goodlife Health Clubs Australia, Jetts, and Zap. With 500+ physical locations across Australia, New Zealand, Vietnam, Singapore, and Thailand in addition to its on-demand digital health and fitness programs, FLG currently helps almost a million people live healthier and more active lives. 

Our Commitment to Diversity and Inclusion: 

At Fitness and Lifestyle Group we bring positive energy and attitude to work every day, we are proud of who we are and who we work for. We don't just accept individuality; we encourage it and acknowledge the value diversity and inclusivity brings to our organisation. We pride ourselves on empowering our team to be their authentic selves at work. 

We welcome applications from Aboriginal and Torres Strait Islander People, people of all ages, race, sex, intersex status, gender identity, sexual orientation, people with a disability and from other diverse backgrounds. 

Apply Now! 

Please click 'Apply' to submit a resume that details your experience, attributes and achievements.