Job Description

The opportunity: 

We're looking for a skilled and self-driven Network Support Engineer to join our high-performing infrastructure team. If you thrive in complex networking environments, love solving problems, and want to make a real impact through both operational excellence and continuous improvement, this role is for you. 

In this role, networking will be your primary focus, with a balance of: 

• 60% BAU support - operational support, troubleshooting, and incident resolution 
• 40% project & improvement work - network upgrades, optimization, and technology transitions 

You'll play a key role in developing and implementing network solutions, contributing technical expertise to designs and capacity planning led by our Infrastructure Lead. Beyond networking, you'll collaborate across the wider infrastructure team, working on integrated systems such as telephony, CCTV, and access control. 

This is an opportunity to take ownership, drive improvements, and work on a diverse mix of operational and project work in a team where your ideas are valued. 

Key duties and responsibilities include (but are not limited to): 

Network Support & Float Duties 

• Act as a flexible technical resource across network infrastructure, with secondary support for security, endpoints, telephony, and access control 
• Support BAU network tasks, optimization initiatives, and internal projects 
• Assist in system evaluations, upgrades, and patching where networking is impacted 
• Build working knowledge across toolsets/environments to provide coverage during resourcing gaps 

Service Desk Escalation & Network Ownership 

• Serve as the primary escalation point for all network-related incidents raised by the Service Desk 
• Guide and mentor Service Desk staff by providing advanced resolution paths 
• Assist with reporting and communications during priority network-related outages/incidents 
• Collaborate with the Service Desk to refine triage documentation and SOPs for recurring network issues 

CCTV, Duress & IP Telephony Systems 

• Provide network-related support and troubleshooting for IP-based CCTV, duress alert systems, and telephony platforms 
• Assist in deployment, configuration, and handover activities for new sites or system changes 
• Develop ownership of network dependencies for these systems over time 

Project Support & Process Improvement 

• Contribute to internal network/infrastructure projects, upgrades, and technology transitions 
• Implement network designs under the direction of the Infrastructure Lead 
• Document troubleshooting steps, configurations, and knowledge articles 
• Engage with vendors for escalated network support, procurement, and solution alignment 

Monitoring & Maintenance 

• Monitor network, access control, and endpoint systems where performance impacts service 
• Support regular network patching, firmware updates, and proactive health checks 
• Ensure log data, alerts, and health checks are triaged and actioned promptly 
• Participate in scheduled maintenance windows affecting network services 

About you: 

Our ideal candidate is a hands-on Network Support Engineer who thrives on solving complex problems and delivering robust, scalable solutions. They bring a proactive, improvement-focused mindset, going beyond reactive support to drive optimization and innovation. Confident in leading and contributing to network projects and implementations, they adapt quickly to the demands of a dynamic, multi-site environment. With a strong appreciation for documentation, process, and knowledge sharing, they balance technical execution with collaboration, clear communication, and constructive feedback. 

Skills and experience: 

Essential: 

• Experience in network engineering or network support roles  
• Hands-on experience with Cisco Meraki networking hardware and dashboard administration 
• Experience in an MSP or multi-site enterprise environment 
• Cisco CCNA or CompTIA Network+ accreditation or equivalent; highly regarded 
• Strong technical expertise in enterprise networking including routing, switching, VLANs, DHCP, DNS, NAT, VPNs, QoS, and wireless optimization 
• Demonstrated ability to implement and maintain network changes in production environments 
• Proficient in troubleshooting complex network issues across the OSI model 
• Familiarity with security best practices in network design and configuration 
• Excellent written and verbal communication skills for technical documentation and stakeholder engagement 
• Proven ability to self-manage workload & priorities effectively to meet deadlines 
• Proactive, self-starter approach with a strong desire to identify and resolve root causes 
• Strong commitment to continuous learning, with a history of lab work, tinkering, or side projects related to networking 

Beneficial: 

CCNP accreditation 

• Experience supporting or integrating network aspects of CCTV and duress systems such as Meraki Vision, Hikvision, etc.) 
• Experience with firewalls and security appliances (Meraki MX, Cisco ASA, Palo Alto, Fortinet) 
• Exposure to IP telephony systems (3CX, Avaya, Microsoft Teams Phone, or similar) Understanding of various project delivery methods, such as ITIL or Agile;  
• Familiarity with Atlassian Suite (Jira, Confluence) for documentation and workflow 

In return we offer you: 

• A passionate, innovative, energetic, and supportive culture. It's something we're proud of at FLG, and you'll feel part of the family from day one 
• You'll also benefit from our industry-leading learning and development offering - we pride ourselves on supporting and developing our team members, providing them with the learning and skills they need to build a long-term career with us 
• Hybrid working (a mixture of in-office and work from home) 
• A competitive salary package + a wide range of benefits including a free gym membership for you and the person of your choice 
• Additional benefits as part of our recognition of service scheme 

About Fitness and Lifestyle Group 

Fitness and Lifestyle Group (FLG) is the leading fitness, health, and wellness group in the Asia-Pacific region, headquartered in Australia. Our mission is to make a meaningful, positive impact on people's lives through innovative and diverse health and wellness offerings, both physical and digital. 

FLG's portfolio includes globally recognized brands such as Fitness First Australia, Goodlife Health Clubs Australia, Jetts Fitness New Zealand & Thailand, Zap Fitness, and Barry's. With 319 locations across Australia, New Zealand, and Southeast Asia, we support over 585,000 members in leading healthier, more active lives. 

Our Commitment to Diversity and Inclusion: 

At Fitness and Lifestyle Group we bring positive energy and attitude to work every day, we are proud of who we are and who we work for. We don't just accept individuality; we encourage it and acknowledge the value diversity and inclusivity brings to our organisation. We pride ourselves on empowering our team to be their authentic selves at work. 

We welcome applications from Aboriginal and Torres Strait Islander People, people of all ages, race, sex, intersex status, gender identity, sexual orientation, people with a disability and from other diverse backgrounds. 

Apply Now! 

Please click 'Apply' to submit a resume that details your experience, attributes, and achievements.